Q&A

To create an account, click on the “my account” icon
at the top right of our site then click on “create my
account ".

We regret to see you leave us, but for personal reasons, you wish to delete your account, simply write to us by email contact@zawadi.paris.
Your request will be processed within 48 hours on working days.

To view or modify your personal information, go to the “my account” tab
You can update any information, add and edit your shipping addresses and view your order history, remember to save by clicking the button at the very bottom before exiting.
The protection of our customers' data is taken very seriously: it is stored on a server based in France and never disclosed to anyone.

La protection de vos données est notre priorité. Elles sont stockées sur un serveur sécurisé en France et ne sont jamais divulguées à des tiers. Toutes les transactions bancaires sont sécurisées via des protocoles conformes aux normes en vigueur.

• Click on the “my account” icon to access the connection section then click on “forgotten password” to reset it.
• An email will then be sent to you with a link to finalize the password reset.
• Log in to your account by clicking the “my account” icon at the top right of our site
• Then click on the “Account” tab and enter your current password as well as the new desired password.

Don't forget to save by clicking the button at the very bottom before exiting

• Accédez à votre espace client en cliquant sur « mon compte », puis rendez vous dans l’onglet « compte ».
• Rentrez ensuite votre mot de passe actuel ainsi que le nouveau mot de passe souhaité.

Pensez à enregistrer vos modifications en cliquant sur le bouton de validation avant de quitter.

To follow our news or receive our promotional offers, subscribe to the newsletter by clicking here: link
This is no longer the case? You can unsubscribe very easily, either by clicking on the link that is always at the bottom of each of our messages, "unsubscribe" or by going through your customer area. To do this, log in to your account by clicking on the "my Account" icon at the top right of our site, then click on the "Account" tab and uncheck the box: "I agree to receive personalized information by email", then validate or by writing to us by email at:contact@zawadi.paris

First, you start by adding the desired items to your cart, then validate it by following the steps one by one, enter the information necessary for the delivery of the package as well as the desired delivery method, your promo code, if you have one and finally go to the payment step to finalize the order.
You will receive a confirmation by email once your order is validated.
If needed, our team can also help you place an order. You can contact us at +33 (0) X XX XX XX XX or atcontact@zawadi.paris

The promotional code must be added to your basket when confirming your order.

First of all, check if the code was spelled correctly, is it still valid, compatible with your basket, can it be combined if another promotion is in progress
If everything seems OK and the code still does not work, contact us by email at:contact@zawadi.paris

On our site we accept
• CB, VISA, MASTERCARD bank and credit cards
• PayPal
• Bank transfer

Control tools such as 3D Secure have been put in place to guarantee the security of all your online payments, so you can use your bank cards without fear of any risk.
In addition, setting up an SSL certificate ensures a secure connection as well as the protection of your banking and personal data.

You will find your invoice directly in your customer account, see “order history” by clicking on the order concerned.
If you have any difficulties, please contact us directly by telephone at 0X XX XX XX XX or by email at:contact@zawadi.paris

Delivery times in mainland France are generally one week. Except in the case of public holidays.

Once your order has been validated, it is sent to our logistics department, which prepares and ships the orders within 48 hours on working days, for all orders placed before 12 noon.
For each order delivered to mainland France, shipping costs are €5 and are free for purchases over €40.
For shipments to neighboring countries, namely: Belgium, Switzerland and Luxembourg, shipping costs are free from 70€ of purchase.
Internationally, prices are detailed by clicking on this link (make a page).

As soon as your order is shipped, you will receive by email a Colissimo or DPD tracking link which allows you to track your package online.
Haven't received anything yet? Check the status of your order by logging into your account: click on the “My Account” icon at the top right of our site. Then click on the “Orders” tab to see all your orders placed on the site and check their status in the “Status” column.
You don't understand the status of your order? Contact us directly by phone at 0X XX XX XX XX or by email at:contact@zawadi.paris

Nous livrons dans plusieurs pays à l’international et nous avons un large réseau de revendeurs.

Consultez la carte de nos revendeurs officiels en cliquant sur le lien www.zawadi.paris/ou-nous-trouver

Contact us as soon as possible. The sooner we receive your request after your order, the more likely we are to be able to make the change or cancellation before your package is shipped. To do this, please contact us by phone at 0X XX XX XX XX.
You can also change your personal information directly in your customer area. This will be taken into account for the next order but not for an order already in progress.

Contact us as soon as possible. The sooner we receive your request after your order, the more likely we are to be able to change the delivery address before your package is shipped. To do this, please contact us by phone at 0X XX XX XX XX.
However, if the package has been shipped, don't worry, your package will then be returned to us and upon receipt, we will resend the order to the correct address as soon as possible.

Absolutely, you can return any new, unopened product in its original packaging in perfect condition, within 14 days from the date you placed your order.
Upon receipt, we will check the product(s) and issue a refund.

Yes, in accordance with our T&Cs, return costs are your responsibility.

You will find the complete list of ingredients (INCI) detailed for all our treatments on each of the product sheets on the site as well as on each product packaging. If you have any questions regarding the composition and ingredients, we invite you to contact us by email at:contact@zawadi.paris

We base our selection of ingredients on 3 essential criteria: safety, effectiveness and pleasure of use.
We favor ingredients of natural origin, we ban all controversial active ingredients and we refer to our parent-friendly charter which respects the skin, hair and nature.
All our formulas are validated by an independent toxicologist before each Zawadi product is placed on the market.

Zawadi products are perfectly suited to sensitive, fragile and even atopic skin, which means that they have been formulated to minimize the risk of allergic reactions. Each ingredient has been chosen to "guarantee" the absence of allergic risk, each Zawadi product has been tested by independent laboratories, before being put on the market, which have approved the good tolerance.

...

We use organic preservatives to create an environment unfavorable to the proliferation of bacteria in order to avoid any contamination.
We do not use any preservatives such as paraben, phenoxyethanol, or triclosan; these are active ingredients banned in all Zawadi formulas.
Of course, all our products are tested to verify the absence of any type of contamination and to ensure the proper conservation of our formulas, all before placing them on the market.
We invite you to consult the product sheets on our site to read all the ingredients.

Zawadi products can be stored for 24 to 36 months. After opening, it is recommended to use our products within the time period mentioned by the PAO logo (Period After Opening), expressed in number of months.
To ensure perfect preservation of your Mustela products, we recommend that you close them properly after use and do not transfer them to another container.

The DLUO (Best Before Date) is only a simple indicative reference for optimal product effectiveness.
If the BBD of your Zawadi product has been exceeded for 1 to 6 months, you must first check that everything seems normal to you in terms of texture, color and smell, if everything seems OK, you can use it without worry. If you have the slightest doubt, do not take any risks and refrain from using it!

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A perfume gives a very pleasant scent to the products. Zawadi pays attention to the delicate olfactory notes of these products. This organoleptic property transforms the gesture of using the product into a moment of pleasure and emotion while remaining uncompromising on safety.

With each order placed on www.zawadi.paris, you will receive free samples! You can also visit one of our nearest stockist pharmacists. Go to the Where to find us section. The pharmacy team will introduce you to the products and give you samples depending on availability. You can also request a sample by contacting us by email at contact@zawadi.paris and providing us with certain information (name, first name, address and the product you would like to test) so that we can process your request as quickly as possible.

Our hair products are designed for children from 12 months who have textured hair, i.e. wavy, curly, frizzy and kinky hair. The active ingredients in the products may be too rich for straight hair. However, if you are looking for a product that makes styling easier because your child has straight but slightly dry hair, with knots… you can try our hair range to judge for yourself its usefulness and effectiveness.

On the Zawadi France website, all your purchases earn you points: €1 spent = 1 point. There are also other ways to earn points through actions such as subscribing to the newsletter, sponsoring a friend, following us on social networks, etc.
You can check out all the ways to earn points on this page.
How long are my loyalty points valid?
Your points are valid for 12 months. Your points will be reset to 0 after 1 year of inactivity.
Do purchases at pharmacies or other sites earn loyalty points?
The Zebro'Family loyalty program is valid online only on our Zawadi France website: only purchases and actions made on our site earn points. Purchases made in physical pharmacies and parapharmacies as well as those made on other websites unfortunately do not earn points under this program.

Vos points gagnés sur le site internet Zawadi sont valables pendant 12 mois. Vos points seront remis à 0 à partir de 1 an d'inactivité

Le programme de fidélité Zebro’Family est valable en ligne uniquement sur notre site internet Zawadi. Seuls les achats et actions effectués sur notre site rapportent des points. Les achats réalisés en pharmacies et parapharmacies physiques tout comme ceux réalisés sur d'autres sites internet ne rapportent pas de points dans le cadre de ce programme.

We are delighted and thank you for your trust in the Zawadi brand.
Send us an email to the addresspartnership@zawadi.paris, with the link to your blog, your YouTube channel, your social network account… and some information about you!
Or directly in PM on social networks:
Instagram,Tiktok&Facebook@zawadiparis

You can apply directly by writing to us by email atrecrutement@zawadi.paris

Pharmacy, parapharmacy, concept store, online retailer, etc., you can write to us by email atcontact@zawadi.paris
By return email, we will send you the order form, the T&Cs, the product sheets and we will indicate the free postage.